Complaints Against Stevens Pass Ski Resort Mounting

There are mounting complaints about service and employee treatment at Stevens Pass ski resort.

An online petition with more than 28,000 signatures lists numerous grievances, including excessively long lift lines, a lack of staffing and lifts that have not opened.

At least 25 complaints naming Stevens Pass have been filed with the Washington Secretary of State's Office, with a number of them coming since January 1.

The resort says it's dealing with a number of difficult challenges, including staffing shortages facing the entire travel and leisure industry.

A Facebook posting by Stevens Pass General Manager Tom Pettigrew says they're working to resolve the issues.

The online petition also claims parking is extremely limited, and often results in the resort being inaccessible.

The petition targets Vail Resorts, which owns the resort, for many of the shortcomings claimed.

It says the resort drove up sales of its "Epic Passes" and is unable to properly serve its customers.

The petition also claims Stevens Pass employees are underpaid, saying Vail Resorts has failed to give them a living wage.

Vail Resorts issued a news release in July, saying it was boosting the minimum wage at a number of its resorts, including in Washington State from $12.50 to $15.00/hr.

Vail Resorts purchased Stevens Pass resort in 2018.